How often does our company come out?
Most customers prefer service once a week, but other schedules can be arranged. If you would like to know more about the availability of our service more or less often than once a week, please call us.
What happens when it rains?
We'll work in most weather, but there may be days when extremely heavy rain can stop us. If that happens, we will definitely make up the service within a day or 2.
What about holidays?
We observe the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
If a holiday falls on a regular service day, we will make up the service within a day or 2.
Should you unlock you gate?
Yes, please. We don't allow our employees to climb or jump over fences, so please have your gate unlocked on your service day. You may provide us with a key or tell us the combination if that will be convenient for you, or, if you like, we will loan you a lock at no cost to you.
Can we work with your dog in the yard?
In most cases, YES. We love dogs! But we don't want to take unnecessary risks with your dog or our workers. Sometimes a dog will simply not allow us into the yard, making it unsafe for us. If your dog is aggressive with strangers, or if it becomes apparent to us that your dog will not let us in, then we will ask you to keep the dog inside or otherwise confine it on the day that we come to scoop.
What if you want to skip a day?
You will not be charged if you let us know in time for us to tell the service worker to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or if for some other reason you want us to skip your yard for more than a single service day, we can put your service on and you will not be charged for those days. There will also be no charge for service missed due to the weather, or something that was our fault, or some other event beyond your control.
HOWEVER, if your gate is locked, or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed. So, If, for instance, you get to work and remember that the gate is locked, call us early to tell us to skip that day so that you won't be charged.
How do you prefer to pay us?
We email an invoice to you at the beginning of the month. You can pay by credit card using the link on the invoice, Venmo us at @ScoopUpPoop, PayPal us at Jason@scoopuppoop.com, or pay by cash or check. If you would like to set up auto pay we can keep a credit card on file or you can set up an auto pay check from your financial institution.
Are there any contracts you have to sign?
No. We can start and stop your service over the phone or by email. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service.
Is it possible to get a one-time-only service?
Sure! One-time-only, or short-term service may be easily arranged. Give us a call, text, or send us an email.
How about special occasion service?
If you need special service for a backyard party or similar occasion, we can arrange an extra cleanup at a particular time and day, for an extra charge. Give us a call or drop us an email to arrange that.
What do we mean by "SATISFACTION GUARANTEED"?
We promise that you will get service you are happy with or you don't have to pay for it! We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality service. We strive to provide perfect service, so if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you won't be charged.
Most customers prefer service once a week, but other schedules can be arranged. If you would like to know more about the availability of our service more or less often than once a week, please call us.
What happens when it rains?
We'll work in most weather, but there may be days when extremely heavy rain can stop us. If that happens, we will definitely make up the service within a day or 2.
What about holidays?
We observe the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
If a holiday falls on a regular service day, we will make up the service within a day or 2.
Should you unlock you gate?
Yes, please. We don't allow our employees to climb or jump over fences, so please have your gate unlocked on your service day. You may provide us with a key or tell us the combination if that will be convenient for you, or, if you like, we will loan you a lock at no cost to you.
Can we work with your dog in the yard?
In most cases, YES. We love dogs! But we don't want to take unnecessary risks with your dog or our workers. Sometimes a dog will simply not allow us into the yard, making it unsafe for us. If your dog is aggressive with strangers, or if it becomes apparent to us that your dog will not let us in, then we will ask you to keep the dog inside or otherwise confine it on the day that we come to scoop.
What if you want to skip a day?
You will not be charged if you let us know in time for us to tell the service worker to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or if for some other reason you want us to skip your yard for more than a single service day, we can put your service on and you will not be charged for those days. There will also be no charge for service missed due to the weather, or something that was our fault, or some other event beyond your control.
HOWEVER, if your gate is locked, or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed. So, If, for instance, you get to work and remember that the gate is locked, call us early to tell us to skip that day so that you won't be charged.
How do you prefer to pay us?
We email an invoice to you at the beginning of the month. You can pay by credit card using the link on the invoice, Venmo us at @ScoopUpPoop, PayPal us at Jason@scoopuppoop.com, or pay by cash or check. If you would like to set up auto pay we can keep a credit card on file or you can set up an auto pay check from your financial institution.
Are there any contracts you have to sign?
No. We can start and stop your service over the phone or by email. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service.
Is it possible to get a one-time-only service?
Sure! One-time-only, or short-term service may be easily arranged. Give us a call, text, or send us an email.
How about special occasion service?
If you need special service for a backyard party or similar occasion, we can arrange an extra cleanup at a particular time and day, for an extra charge. Give us a call or drop us an email to arrange that.
What do we mean by "SATISFACTION GUARANTEED"?
We promise that you will get service you are happy with or you don't have to pay for it! We know our business depends on doing excellent work, and it's the quality of our service on which we stake our success. We're working very hard to make our name mean reliable, high-quality service. We strive to provide perfect service, so if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you won't be charged.
